Ultra-Lean Asset-Based Service Operating System
Asset-first intake, dispatch, technician handoff and performance.
EDITION
ROLE
IDLE
Channel
Auto: Phone / CTI
Visit Avoidance-
Next Action-
Booking-
Route-
Current Inbox Item
Load config to route the next customer interaction.
Pick the conversation source, then work the same customer, asset, symptom and dispatch flow.
inbox
asset context
Agent Inbox
Prioritized channels. Provider details stay in Admin Manifest.
Loading inbox channels...
Channel-
Customer / Contact-
Asset / Installed Base-
Symptom / Intent-
Next Best Action-
Dispatch / Technician App-
Work Queue
Load due work for this role or group.
No tasks loaded.
TASKS
No task review preview.
Start
Load config, then start with Sample, Lookup or the selected channel.
Master Data Contracts
Source ownership and adapter contracts for ERP, material, assets, conditions and service contracts.
ADMIN
No master-data contract loaded. Choose a domain or load all contracts.
Load contracts to inspect ownership, keys and API boundaries. No ERP writeback is triggered here.
No adapter manifest loaded. Use Manifest to inspect ERP, Intercom and data exchange readiness.
No validation preview. Use Validate Sample to check required fields and natural keys.
No ERP reflection status loaded. Use ERP Reflection to inspect master data, invoice, technician time, stock movement, contract and quality handoff readiness.
No event policy loaded. Use Event Policy for audit, timestamps and allowed event types.
No QA gate loaded. Click QA Gate for demo readiness, boundaries and missing proof.
No pilot gate loaded. Click Pilot Gate for pilot owners, blockers and enterprise gaps.
No golden path gate loaded. Click Golden Path to inspect intake, dispatch, technician closure, reflection readiness and reporting evidence.
No RBAC policy loaded. Click RBAC to inspect role, surface, action and route boundaries.
No evidence storage contract loaded. Click Evidence Store to inspect attachment, OCR, photo and field-evidence reference policy.
No closure loop contract loaded. Click Closure Loop to inspect Platform Core field-evidence review lanes, required payload and publication boundary.
No demo scenario pack loaded. Click Demo Pack for exact story, date, technician and runbook.
No managed-servicer model loaded. Use Servicer Model for Franke-style central intake plus managed-servicer execution, or Servicer Preview for direct-servicer call routing.
No installation planning preview loaded. Use Installation Plan to convert an ERP delivery date into a coordination task.
No van-stock optimization preview loaded. Use Van Stock to right-size truck stock while protecting first-fix readiness.
No contract composer preview loaded. Use Contract Composer for modular maintenance, consumables, outage, weekend and usage-based contract drafts.
No contract review queue loaded. Use Contract Queue to inspect self-service, technician and contactcenter drafts before customer confirmation or SAP reflection.
No KMU setup preview loaded. Use KMU Setup to check company, trades, technicians, VAT, simple prices, exports and first users before a hosted trial.
No commercial offer preview loaded. Use Offer Preview to inspect quote lines, VAT, legal checklist, subsidy review and conversion-to-event readiness.
No subsidy rule-source preview loaded. Use Subsidy Rules to inspect official-source readiness and Knowledge Factory rule-pack boundaries.
No bank reconciliation preview loaded. Use Bank Match to inspect invoice matching, exception handling and ERP clearing reflection readiness.
Performance Dashboard
Financial, efficiency, impact and field performance from service and technician event logs.
ADMIN
No performance data loaded. Click Load Dashboard to show productivity, quality, financial and field KPIs.
Callcenter AHT / Calls
Load dashboard to see accepted calls, active agent proxy and average handling time.
Agent Productivity / Quality
Load dashboard to compare agents by speed, quality and completion.
Channel Mix
Load dashboard to see phone, video, message, Intercom and self-service mix.
Technician Utilization
Load dashboard to compare completed jobs, assigned work and productive field capacity.
First-Fix Rate
Load dashboard to see first-fix percentage by day.
Repeat Repair Rate
Load dashboard to see repeat-repair percentage by day.
Financial Reflection
Load dashboard to see draft value, billable work and DATEV queue.
Field Operations
Load dashboard to see first-fix, repeats, waiting time and technician throughput.
Event Drilldown
Click a chart bar or agent row to inspect second-level event evidence without raw transcript replay.
No drilldown selected. Click a chart bar or user row for event evidence.
BER / Replacement Commercial Review
Human approval lane for warranty, goodwill, contract and pricing-sensitive replacement intent.
No commercial review queue loaded. Load Reviews to check warranty, goodwill, contract and replacement approvals.
Agent Efficiency
No agent metrics loaded. Load Dashboard to compare user-level productivity and quality bands.
Technician Productivity
No technician metrics loaded. Load Dashboard to compare capacity, utilization and completed jobs.
Latest Interactions
No interaction samples loaded. Samples appear after dashboard data is loaded.
Find customer
Start with phone or CTI, then confirm customer, asset and symptom in the same cockpit.
PHONE FIRST
Call cockpit
Find customer first
CALL PREP
Phone-
Customer-
Asset-
Symptom-
Urgency-
StatusEnter phone
Lookup a phone number, then call or copy the number before analysis.
No customer lookup yet.
Outbound Call
Search customer, contact or outlet, then create a click-to-call intent.
No outbound customer search yet.
AI Agent Sessions
Provider-neutral inbox for voice, text, self-service and outbound maintenance sessions from Platform Core.
CONSUMER
No AI Agent sessions loaded. Load Sessions to preview the future Platform Core handoff queue.
No session selected.
No recommendation selected.
AI Call Assist
PREVIEW
NOT SAVED
No call assist preview yet.
No Cognitive Runtime briefing yet.
No leadtime preview yet.
No closure preview yet.
No field evidence sent. Send only after human review of symptom, cause, action, evidence and parts.
Careline Inbox
Pre-/post-purchase advice, usage questions, email replies and non-defect support.
INBOX
No reply draft yet.
No Cognitive Runtime briefing yet.
Werkstattprozess
Kleingeräte, Paket-/Thekenannahme, Kostenvoranschlag, Bench Repair und Rückgabe.
PREVIEW
No workshop cases loaded.
No workshop case selected.
No workshop flow loaded.
Decision Trace
PREVIEW
No intake simulated.
BER / Replacement Review
Advisory repair-vs-replace intent from central Replacement Core.
ADVISORY
No replacement review yet.
Dispatch Candidate
No dispatch candidate.
Tour / Route
FALLBACK
Fallback route preview active. External providers can be added behind this boundary.
No tour loaded.
No route yet.
Einsatzvorschau
TECH APPNo technician handoff candidate selected. Select a dispatch candidate first.
Maintenance Trigger
HUMAN CONFIRM
No trigger preview.
Dispatch Board in the same call
No regional day board loaded. Load Board to see technicians, travel buffers and route-ready work.
No dispatch candidates loaded. Create a dispatch candidate or load demo data.
No technician match calculated.